​1. Information We Collect

To provide you with our services, we collect information in the following categories:

• Account Information: When you register, we collect your name, email address, billing information, and secure account credentials.

• WhatsApp Connection Data: We collect the WhatsApp phone number you connect to our platform to enable the service routing.

• Message Data and Prompts: To facilitate the AI responses, our systems process the incoming messages sent to your connected WhatsApp number, as well as the custom prompt instructions and personas you design in your dashboard.

• Technical and Usage Data: We automatically collect standard diagnostic data when you access our website, including your IP address, browser type, device information, and interactions with our dashboard.

2. How We Use Your Information

We process your data strictly to deliver and improve our core services. We use your information to:

• Operate, maintain, and provide the AI automation features on your connected WhatsApp number.

• Process your incoming WhatsApp messages through Generative LLMs to generate appropriate replies based on your custom prompts.

• Manage your account, handle billing, and provide customer support.

• Monitor system performance, prevent fraudulent activity, and ensure the security of your account.

• Send you important administrative emails regarding platform updates, security alerts, or billing notices.

3. How We Share Your Information

We do not sell your personal data. We only share information with trusted third parties necessary to operate our service:

• LLM Providers: To generate responses, the text of incoming messages and your custom prompts are transmitted securely via API to our foundational model partners (e.g., OpenAI, Anthropic). We ensure these partners are bound by strict data processing agreements that prohibit them from using your private message data to train their public models.

• Service Providers: We share necessary data with secure payment processors (e.g., Stripe) and cloud hosting infrastructure providers to keep the platform running.

• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your personal information and message data. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account is active. Message data processed by the AI is stored temporarily to maintain conversational context and allow for your real-time dashboard monitoring and "Human Takeover" features. You can manually delete chat logs from your dashboard at any time.

6. Your Data Privacy Rights

Depending on your location, you may have specific rights regarding your personal data. You have the right to:

• Access the personal information we hold about you.

• Request the correction of inaccurate or incomplete data.

• Request the deletion of your account and associated data.

• Export a copy of your data in a structured, machine-readable format.

• To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our technology, legal requirements, or business practices. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date" at the top.